You don’t understand the pressure I’m under to respond to people right away. It never stops. I have to answer 150 e-mails every day. I feel like my job title should be something like ‘email responder’ rather than vice president for strategy. I just have to react and work my way through the list; I don’t have time to think. In fact, all the e-mails are an excuse not to think
It feels at times as if we are approaching a tipping point, as if our society is evolving into a mob of Internet-addicted lemmings ready to tumble into an abyss of virtual vulgar rudeness, clutter and digital Taylorism. It saddens and worries me, and that is why I am writing this book.
– (The Empathic Enterprise, p76).
Mark Brown kindly sent me a copy of his book, The Empathic Enterprise. I was inspired by the passion he shows for “daring to stay human in our increasingly digital age” (ibid.), and wanted to review it here. (In the rest of this post, page numbers in brackets refer to the version of the book listed above.)