Years ago, when I worked as a management consultant, I remember getting some analysis wrong. Even worse than that, I managed to get it wrong in a way that put a colleague in a bad light.
He stormed into the room where I was working, demanding to know why I had done it. I felt hurt, but in the words of Cowboy Logic by Michael Martin Murphy, I thought ‘if it hurts, hide it’.
So I hit back. “That’s rigorous work”, I said. And as soon as the words came out of my mouth, I could sense my colleague’s anger increase.
Of course in hindsight, I should have said, “I’m sorry, I made a mistake, I feel awful about this, what can I do?” But I didn’t. I just kept talking in my ‘I’m-an-intelligent-consultant’ way, and here was a colleague scrunching my chart in his hand, veins throbbing and almost shouting.
Suffice to say that my follow-up of “Well it just depends how you interpret the data” didn’t help.